Your Questions Answered

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We’ve rounded up some frequently asked questions to help you understand the benefits of the Ecogum range. If you have any other enquiries, please contact 0121 565 3087 for the office team or 0121 558 1550 for the sales department.


Q. How does Ecogum work?

A. The machine is carried in a lightweight backpack, with the unit attached to an ergonomic lance specially designed to ensure fast and easy operation. All machines house a lithium battery that operates the electrical components. The pump moves the detergent into the boiler in the lance, where it is then heated to approximately 95- 100 degrees. This is the ideal temperature for vaporising gum and removing sticky labels without damaging the surface.

Q. What consumables are required?

A. All of our machines require service packs. Ecogum Service Packs consist of four 2-litre bottles of detergent, two canisters of gas and two stainless steel brushes (soft brushes are available on request).

Q. Does the machine require any external power or water supply?

A. No, there is no external power or water supply required. This allows easy operation on the go without any trailing leads or noisy generators.

Q. How is the heat generated?

A. The detergent gets heated by two LPG gas canisters, enabling high performance that you can rely on regardless of the weather or surroundings.

Q. What type of detergent is used?

A. We’re committed to using only eco-friendly products, so our unique cleaning solution is manufactured from renewable sources based on a sugar surfactant rather than oil, making it completely biodegradable.

Q. How much does the unit weigh?

A. The weights of the machines and components are:

  • Ecogum Maxi – Empty: 7.5 kgs. Fully loaded (1 full bottle of detergent and 2 canisters of gas): 9.5kgs.
  • Ecogum Midi – Empty: 5.5kgs. Fully loaded (1 full bottle of detergent and 2 canisters of gas): 7.5kgs.
  • Ecogum Mini – Empty: 5.5kgs. Fully loaded (1 full bottle of detergent and 2 canisters of gas): 7.5kgs.
  • The lance weighs 2 kgs.

Q. What’s the difference between the models?

A. All three machines offer the same performance, it’s the features of each machine that differ. For example, the Ecogum Maxi has a hard and robust outer casing, a handheld controller and an 8-hour continuous run time, making it the most effective eco-friendly cleaning solution.

Q. What type of warranty is provided?

A. Each of our machines come with a standard 12-month warranty, which covers all parts, labour and any transport costs. The warranty is based on fair usage and the use of our recommended consumables.

Q. What happens if the machine breaks down?

A. All of our machines deliver not just high performance but also reliability. However, if there’s a problem, please contact us on 0121 565 3087, where a member of our team will assist you. If you’re based outside the United Kingdom, please contact the distributor or dealer that sold you your machine and they will assist you further.

Q. Can I hire the machine?

A. Yes, we do have machines available to hire, with the cost of hire dependent on the length of the duration.

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To find out more about our innovative products and services, get in touch today on 0121 565 3087 for office enquiries or 0121 558 1550 for sales enquiries. Alternatively,  visit our contact page.